About this policy

This policy explains how Athena Horizons Limited collects, uses and protects personal information when you visit athena-horizons.co.uk, contact us, request a software trial, buy products or services, or receive technical support. “We”, “us” and “our” mean Athena Horizons Limited. We are responsible for the personal information we use for these purposes.

 

Company number: 06955588.
Privacy enquiries: robert@athena-horizons.co.uk
Telephone: 01233 330055.

 

We handle personal information under the UK GDPR and the Data Protection Act 2018.

 

Information we collect

Depending on how you interact with us, we may collect your name, company, job role, business email address, telephone number, postal or billing address, enquiry details and correspondence. Customer records may also include purchases, licence and registration information, and support history.

 

If you send us a drawing, model or other file for support, it may contain personal information as well as commercially sensitive design information. Please send only what is needed to investigate the problem.

 

Our website and its service providers may collect technical information such as IP addresses, browser and device details, pages visited and cookie information.

 

We receive information directly from you, from colleagues acting for your business, and, for relevant business marketing, from publicly available business sources such as company websites and professional directories.

 

Why we use information and our lawful bases

Enquiries, quotations and trials: to respond to your requests and help you evaluate software. We rely on steps taken at your request before entering a contract, or our legitimate interests in responding to business enquiries.

 

Orders, licences, training and support: to provide and administer the products and services you request. We rely on the performance of a contract, or on our legitimate interests in supporting customers, where the contract is with their employer.

 

Business administration, website security and service improvement: we rely on our legitimate interests in operating and protecting our business, subject to your rights and interests.

 

Accounting and other records required by law: we rely on compliance with legal obligations.

 

Marketing: we use consent where required, or legitimate interests where appropriate and permitted by the rules governing the communication. Our interest is to tell relevant business contacts about our engineering software and services.

 

Marketing choices

You can object to the use of your personal information for direct marketing at any time. Use the unsubscribe option in our marketing emails or contact bob@athena-horizons.co.uk.

 

Different electronic marketing rules apply to companies and to sole traders and some partnerships. We do not treat every business contact as a corporate subscriber or assume that a publicly available email address gives permission to send marketing. Where consent is required, we obtain it unless a permitted exception applies.

 

An objection to marketing does not prevent necessary communications about an order, licence or support request. We may retain limited details on a suppression list so that we can respect your marketing preference.

 

Who receives information

We use Wix to host this website and provide website services, including forms. Information submitted through the website may be stored and processed through Wix’s systems.

 

We may also use providers of email, business record storage and communications services to help operate our business. Relevant information may be shared with software suppliers, including IronCAD and BuildSoft, where needed to arrange a trial or licence, fulfil an order or resolve a support issue. We limit sharing to the information needed for the purpose.

 

Service providers processing information on our behalf must protect it and use it only for the agreed purposes. A software supplier providing its own products or services may also handle information under its own privacy policy. We may disclose information where required by law.

 

Some providers may process information outside the UK. Such transfers must use a legally recognised basis, such as adequacy regulations or appropriate contractual safeguards. Contact us for details of the providers, locations and safeguards relevant to your information.

 

CAD drawings and technical support files

We treat drawings, models and files supplied for technical support as confidential. We use them to investigate and resolve your request, and may share the necessary files with the relevant software supplier or technology licensor assisting with that investigation, subject to confidentiality arrangements.

 

Providing a file for support does not give us unrestricted rights to publish it or use your designs for unrelated purposes. If a file is especially sensitive, contact us before sending it so that suitable handling arrangements can be agreed.

 

How long we keep information

We keep personal information for as long as needed for the purpose for which it was collected, taking account of our customer relationship, licence and support requirements, legal record-keeping duties and any unresolved dispute.

 

For enquiries and marketing contacts where engagement has ceased or has not developed, we review the information after 12 months. We retain it further only where there is a continuing reason, and otherwise delete it. This review period is not a promise that every category of record is deleted after 12 months.

 

Customer, order and support records are assessed according to ongoing service needs and applicable legal obligations. Contact us for the retention criteria relevant to a particular record.

 

Cookies and website services

Cookies and similar technologies can support essential website functions and, depending on the services enabled and your choices, analytics or embedded content. Technical identifiers can be personal information; visiting without giving your name does not necessarily make your activity anonymous.

 

Where consent is required for optional technologies, it must be obtained before they are used. You can also manage cookies through your browser settings, although blocking essential cookies may affect website functions. Contact us if you need information about the cookies or services used on this website.

 

Security

We use appropriate organisational and technical measures to protect personal information and restrict access to those who need it. No internet transmission or storage system can be guaranteed completely secure.

 

Your rights and complaints

Depending on the circumstances and lawful basis, you can request access to your personal information, correction of inaccurate information, erasure, restriction of processing or portability. You can object to processing based on legitimate interests and can always object to direct marketing. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

 

To make a request, contact robert@athena-horizons.co.uk. We may need to verify your identity. We normally respond within one month; where the law permits more time, we will explain why. Some rights are subject to legal exceptions.

 

Please contact us if you have a concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

 

Updates

We review this policy and post changes on this page.

 

Last updated: 9 October 2026.